Privacy Policy

1. Introduction

is-digital ("we", "our", or "us") operates the social media management platform accessible at app.is-digital.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account registration data (name, email address, password)
Profile information and workspace settings
Social media account credentials and tokens (via OAuth — we never store your passwords)
Content you create, schedule, or publish through our platform
Payment information (processed securely by Razorpay — we do not store card details)

2.2 Information We Collect Automatically

Log data (IP address, browser type, pages visited, timestamps)
Device information (operating system, browser version)
Usage analytics (features used, session duration)
Cookies and similar tracking technologies

2.3 Information From Social Platforms

When you connect social accounts (Facebook, Instagram, YouTube, etc.), we receive data as authorised by you via OAuth, including page information, post metrics, and analytics data. This data is used solely to provide the Service features you request.

3. How We Use Your Information

To provide, operate, and maintain the Service
To schedule and publish social media content on your behalf
To display analytics and reporting data
To process payments and manage subscriptions
To send transactional emails (account alerts, billing notifications)
To improve and personalise the Service
To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Social Media Platforms — to publish content on your behalf (Facebook, Instagram, YouTube, etc.)
Payment Processors — Razorpay for billing (subject to their privacy policy)
Cloud Infrastructure — AWS, hosting providers (data processed in secure environments)
Legal Requirements — if required by law, court order, or governmental authority

5. Facebook and Meta Platform Data

When you connect your Facebook or Instagram account, we access only the permissions you explicitly grant. We use this data to schedule posts, read page insights, and manage content as instructed by you. We do not share your Facebook or Instagram data with third parties for advertising purposes. You can revoke our access at any time via your Facebook App Settings.

6. Data Deletion

You may request deletion of your account and all associated data at any time by contacting us at dehingia.pritam@gmail.com. Upon request, we will delete your personal data within 30 days, except where retention is required by law.

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse usage. You can disable cookies in your browser settings, though this may affect Service functionality.

8. Data Security

We implement industry-standard security measures including HTTPS encryption, secure OAuth token storage, and regular security reviews. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Analytics data may be retained for up to 24 months. You may request earlier deletion at any time.

10. Your Rights (GDPR / Indian IT Act)

Right to access your personal data
Right to rectify inaccurate data
Right to erasure ("right to be forgotten")
Right to data portability
Right to withdraw consent at any time

To exercise any of these rights, contact: dehingia.pritam@gmail.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via an in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:
Email: dehingia.pritam@gmail.com
Website: https://is-digital.com